Support

No. toExpense uses your Apple ID: you just need to be signed in to iCloud on the device. No extra sign-up, email or password.

iPhone and iPad with iOS or iPadOS 18.6 or later. On devices that support Apple Intelligence, the app uses it to read documents better, always on the device.

When you add an expense, choose “Scan” to photograph the document, even across several pages, “Gallery” for a photo you already saved, or “Files” for a PDF or an image (JPEG, PNG, HEIC) from iCloud Drive or another app. You can also open a PDF with toExpense straight from another app.

If the file is in iCloud Drive but not yet on the device, a banner shows the download and lets you cancel it.

Sign in with the same Apple ID on both devices and check that iCloud is on for toExpense in Settings > [your name] > iCloud. Sync is automatic.

There is no toExpense app for Mac, but with the same Apple ID you find your original receipts in the Finder, in iCloud Drive > toEXPENSE.

If an expense doesn’t show up on the other device, check your connection and available iCloud storage, then open the app and wait a moment.

No. Documents are read on the device and the data stays on the device and in your iCloud account: we have no servers that receive it and we cannot read it.

Expenses are end-to-end encrypted in your iCloud database, so not even Apple can read them. Original receipts are in your iCloud Drive, protected by Apple’s encryption, and become end-to-end encrypted if you turn on Advanced Data Protection in Settings > [your name] > iCloud. Advanced Data Protection applies to your whole Apple account, and sync across your devices keeps working. Before turning it on, set up a recovery key or recovery contact: Apple won’t be able to help you recover your data. See the Privacy Policy for details.

On your device and, if you use iCloud, in your Apple account:

• expenses in your private iCloud database, with amounts, suppliers and notes end-to-end encrypted;
• original receipts in the “toEXPENSE” folder of your iCloud Drive, which you also see in the Files app and in the Finder on your Mac;
• expense report header details (name, role, company) in iCloud’s synced settings.

It uses the storage of your own iCloud plan. If you move or delete receipts in the Files app, toExpense can no longer show them.

Unfortunately not: since we have no access to your data, we can’t restore it. We recommend exporting your expense report as a ZIP regularly; it contains the PDF, the CSV and every receipt.

Correct it before saving: every field can be edited, including the category the app suggests automatically. Automatic reading is a suggestion for you to check.

The app learns from your corrections: if the document shows the supplier’s VAT number, it can suggest the category and name you chose for later expenses.

For best results, frame the whole document on a flat surface in good light. For PDF invoices, import the original file instead of a photo.

There are built-in categories and the ones you create, kept apart for personal and business expenses. You’ll find them in Settings > Expense Categories.

When you add an expense, the app suggests a category based on the document. You can always choose another one.

Yes. Built-in categories can’t be deleted, but they can be hidden: in Settings > Expense Categories, swipe the row and tap “Hide”, or open the category and turn on “Hide Category”.

A hidden category is no longer suggested and doesn’t appear when you choose an expense’s category. Saved expenses keep it, and it stays in the filters as long as it has expenses. To bring it back, swipe the row and tap “Show”.

Yes. In Settings > Expense Categories, tap “Add Category” and choose a name, description and icon. The name must be unique among personal or among business categories.

You can delete only the categories you created, and only if they have no expenses. For built-in categories, you can change only the icon.

It links a category you created to a document type, such as “Restaurants & bars” or “Electricity, gas & water”. When you add an expense of that type, the app suggests your category instead of the built-in one.

Each document type can be linked to one category only, separately for personal and business expenses.

Yes, for suppliers whose VAT number is shown on the document, separately for personal and business expenses. The name and category you chose are suggested from the next expense, and you can always change them. If that supplier’s last two expenses have different categories, for example with a store that sells everything, the app goes back to suggesting a category based on the document.

When the app reuses a name, “Name used in previous expenses with this tax ID” appears under the field.

In Settings, under “On-device AI Engine”, you can choose an alternative AI model, useful on devices without Apple Intelligence. The model downloads once (about 1–1.8 GB, Wi‑Fi recommended) and then works offline. The download sends none of your documents.

Filter your expenses by period, category or status and tap the toEXPENSE button at the top right. You can also export the results of a search from the “Search” tab. Then choose a format: “ZIP Archive” (PDF, CSV and an Attachments folder), “Single PDF” (two files: a PDF with the report and receipts, and the CSV) or “Report Only”. You can share the result with Mail, Files or another app.

The CSV is UTF‑8 and follows your device’s region: in the United States it uses commas as separators, in Italy and most of Europe semicolons. When exporting, you can choose another format under “CSV Format”: Automatic, Europe or United States. A double click usually opens it correctly.

If the columns don’t split, in Excel use Data > From Text/CSV and choose the delimiter shown under “CSV Format”. In your accounting software, use its CSV import with the same settings.

The subscription is managed by Apple. To cancel, go to Settings > [your name] > Subscriptions > toExpense at least 24 hours before renewal. For a refund, use reportaproblem.apple.com.

On a new device, if the subscription doesn’t show as active, open Settings in the app and tap “Restore Purchases”, using the same Apple ID.

Without a subscription, saved expenses remain viewable and exportable, but you can’t add or change them.

Delete your expenses in the app, then remove toExpense data in Settings > [your name] > iCloud > Manage Storage. Receipts left in the “toEXPENSE” folder of iCloud Drive can also be deleted from the Files app or the Finder on your Mac. Uninstalling the app removes the data stored on the device.